Agent EMP ExtensionAgent EMP Portal (opens the RTS website in a new tab)

Support

Support is available by email at hello@agentemp.com.

Email us

hello@agentemp.com

Email support

Before you write

Most questions are answered on the Help page — it covers installation, sign-in, connecting your browser and what each status means. Please check it first; it may solve the issue in a minute.

If that doesn't fix it, email us and include:

  • The email address on your Agent EMP access list.
  • Your Chrome version and the Agent EMP Extension version (shown in the extension popup).
  • The exact error message, if any.
  • What you expected to happen and what happened instead.
  • A screenshot, if it helps — but remove or cover any private information first (see below).

Please don't send

For your safety, never include any of the following in your email or screenshots:

  • Passwords for any site, including HealthSherpa, CMS/FFM or your email.
  • One-time codes, sign-in links, or MFA/verification codes.
  • Clients' personal, financial or health details (names, IDs, plan or policy information).

We will never ask for these. We don't need them, and we can't help you faster with them.

Quick troubleshooting

  • Sign-in email didn't arrive: check spam, and confirm you used the email on your Agent EMP access list. Only those emails receive one.
  • Connection code expired: codes last 10 minutes — press Connect this browser again.
  • Start is greyed out: check the status at the top of the popup and make sure you're on a regular web page (not a chrome:// page).
  • Timers stopped by themselves: see the status list on the Help page — they stop when your Agent EMP access is off or can't be verified.

Privacy and terms

Read how the Extension works with your data in the Privacy Notice and Permissions & Data pages, and the Extension Terms. More about Agent EMP is at agentemp.com.

New to Agent EMP? Book a call to learn about the service.